Privacy Policy

Privacy Policy

Last Updated: March 2026

CARISSIE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at carissie.com (the "Site") or make a purchase from us. By using our Site, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Place an order: Name, email address, shipping address, billing address, phone number, and payment information.
  • Create an account: Name, email address, and password.
  • Contact us: Name, email address, and the content of your message.
  • Subscribe to communications: Email address.

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • Device information: IP address, browser type and version, operating system, device type.
  • Usage data: Pages viewed, time spent on pages, referring URLs, click patterns, and browsing behavior.
  • Location data: General geographic location based on your IP address.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Communicate with you about your order, including confirmations, tracking updates, and customer service.
  • Send promotional emails and newsletters (only with your consent; you may unsubscribe at any time).
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorized transactions.
  • Comply with legal obligations.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the Site to function (e.g., shopping cart, login sessions).
  • Analytics cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.

Third-Party Services

We share your information with trusted third parties only as necessary to operate our business:

  • Shopify: Our ecommerce platform, which processes and stores your order and account data. Shopify Privacy Policy
  • Payment processors: Credit card transactions are processed securely by third-party payment processors (e.g., Shopify Payments, PayPal). We do not store your full credit card number.
  • Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Privacy Policy
  • Shipping carriers: Your name and shipping address are shared with carriers to deliver your order.
  • Email service providers: Your email address may be shared with our email marketing platform to send transactional and promotional communications.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We take the security of your personal information seriously. Our Site is protected by:

  • SSL encryption: All data transmitted between your browser and our Site is encrypted using industry-standard SSL/TLS technology.
  • PCI DSS compliance: Payment processing is handled through Shopify, which is PCI DSS Level 1 certified — the highest level of security standards in the payment industry.
  • Access controls: Access to personal information is restricted to authorized personnel only.

While we implement commercially reasonable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to correction: Request correction of inaccurate or incomplete personal data.
  • Right to deletion: Request deletion of your personal data, subject to certain legal exceptions.
  • Right to data portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to opt out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

For California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights, including the right to know what personal information is collected and the right to request its deletion. We do not sell personal information as defined under the CCPA.

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at voice@carissie.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum of 7 years for accounting and legal compliance purposes.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided personal information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: